Privacy Policy

Last Updated: February 14, 2026 | Effective: March 1, 2026

This Privacy Policy explains how Royal Games Ltd. ("Royal Casino," "we," "our," or "us") handles personal information collected through the Royal Casino mobile application and related services. By installing or using Royal Casino APK, you acknowledge that you have read and understood the practices described below.

Article I — Data We Collect

A. Information You Supply Directly

When you create an account, deposit funds, or contact support, you may provide:

Full legal name and date of birth
Email address and mobile phone number
Residential address and nationality
Payment credentials: bank account details, JazzCash/Easypaisa wallet IDs, or cryptocurrency wallet addresses
Identity verification documents such as CNIC (Computerized National Identity Card), passport, or driver's license
Selfie photographs submitted during the verification process
Communication records when you reach out to customer service

B. Information Gathered Automatically

Each time you open the Royal Casino APK, our systems record:

IP address and approximate geolocation (city-level)
Device manufacturer, model, screen resolution, and unique device identifiers
Operating system version, app version, and language settings
Session timestamps, pages visited, buttons tapped, and in-app navigation paths
Game history: titles played, bet amounts, win/loss outcomes, and session duration
Transaction logs: deposit and withdrawal amounts, timestamps, and payment method used
Crash reports and performance diagnostics

Article II — How Your Data Is Used

We process personal information for the following purposes:

Creating, verifying, and maintaining your player account
Processing financial transactions including deposits, withdrawals, and bonus credits
Verifying your identity and age to prevent underage gambling
Detecting and preventing fraud, money laundering, and suspicious activity patterns
Personalizing game recommendations and promotional offers based on playing history
Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts)
Improving app performance, fixing bugs, and developing new features through aggregated analytics
Complying with legal reporting obligations and responding to lawful government requests
Enforcing responsible gambling controls such as deposit limits and self-exclusion periods
Resolving disputes, processing complaints, and maintaining audit trails

Article III — Data Protection Measures

Protecting your information is built into every layer of our infrastructure:

Encryption in transit: All connections between the Royal Casino APK and our servers use TLS 1.3 with 256-bit AES encryption
Encryption at rest: Databases storing personal data and financial records are encrypted using AES-256
Access controls: Employee access to user data follows the principle of least privilege, with role-based permissions and audit logging
Network protection: Web application firewalls, intrusion detection systems, and DDoS mitigation guard our server infrastructure
Authentication: Two-factor authentication (SMS or TOTP) is available for all accounts and required for withdrawals above PKR 100,000
Password storage: Passwords are hashed using bcrypt with per-user salts; we never store passwords in plaintext
Regular audits: Independent security firms conduct penetration testing and code reviews on a quarterly basis

Article IV — Sharing Information with Third Parties

We do not sell your personal information. Data may be shared in these specific circumstances:

Payment processors: JazzCash, Easypaisa, and banking partners receive the minimum data required to process your transactions
Game providers: Pragmatic Play, Evolution Gaming, PG Soft, and other game suppliers receive anonymized session data to operate their games within the app
Legal compliance: When required by court order, subpoena, or regulatory demand from authorities with jurisdiction
Fraud prevention: Identity verification services receive your submitted documents to validate authenticity
Business transitions: In the event of a merger, acquisition, or asset sale, user data may transfer to the successor entity under equivalent privacy protections
Analytics partners: Aggregated, non-personally-identifiable data may be shared with analytics tools to measure app performance

Article V — Cookies and Tracking Technologies

The Royal Casino APK and our website use cookies and similar technologies:

Essential cookies: Required for login sessions, language preferences, and security tokens. Cannot be disabled without breaking core functionality.
Functional cookies: Remember your game preferences, display settings, and recently played titles. Enhance convenience but are not strictly necessary.
Analytics cookies: Track aggregated usage patterns such as popular games, peak hours, and feature adoption rates. Data is anonymized before analysis.
Marketing cookies: Measure the effectiveness of promotional campaigns. Used to show relevant bonuses and offers. Can be disabled in app settings under "Notification Preferences."

Article VI — Data Retention Schedule

We retain different categories of data for different periods:

Account profile data: Kept for the lifetime of your account plus 3 years after closure
Transaction and financial records: Retained for 7 years to comply with anti-money laundering regulations
Game history: Stored for 5 years from the date of each session
Identity verification documents: Held for 5 years after your last account activity
Support chat transcripts: Retained for 2 years from the date of the conversation
Server logs and IP addresses: Automatically purged after 12 months

When retention periods expire, data is permanently deleted or irreversibly anonymized within 90 days.

Article VII — Your Data Rights

Regardless of your location, you may exercise the following rights by contacting us at the address listed in Article XI:

Right of access: Request a copy of all personal data we hold about you, delivered within 30 days
Right to correction: Ask us to update inaccurate or incomplete information
Right to deletion: Request removal of your personal data, subject to legal retention requirements
Right to data portability: Receive your data in a structured, machine-readable format (JSON or CSV)
Right to object: Opt out of data processing for marketing purposes at any time
Right to restrict processing: Limit how we use your data while a complaint or correction is pending
Right to withdraw consent: Revoke previously given consent without affecting the lawfulness of prior processing

We respond to all rights requests within 30 calendar days. Complex requests may require an extension of up to 60 days, in which case we will notify you within the initial 30-day window.

Article VIII — Protection of Minors

Royal Casino is strictly an 18+ platform. We do not knowingly collect or process personal information from anyone under the age of 18. Age verification is mandatory during registration. If we discover that an underage individual has created an account, we will immediately suspend the account, void all transactions, and delete the associated personal data within 48 hours.

Article IX — International Data Transfers

Our servers are located in Singapore and the Netherlands. If you access Royal Casino APK from Pakistan or any other country, your data will be transferred to and processed in these locations. We ensure adequate protection through:

Standard Contractual Clauses approved by data protection authorities
Encryption during all cross-border data transfers
Data processing agreements with all third-party service providers that mandate equivalent security standards

Article X — Changes to This Policy

We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When significant changes occur:

A notification banner will appear inside the Royal Casino APK for at least 14 days
Registered users will receive an email or SMS notification summarizing the key changes
The "Last Updated" date at the top of this page will be revised

Continued use of the app after changes take effect constitutes acceptance of the revised policy.

Article XI — Contact Information

For privacy-related questions, data access requests, or complaints:

Email: [email protected]
Mailing Address: Royal Games Ltd., Data Protection Office, 14th Floor, Blue Area, Islamabad, Pakistan
In-app: Settings > Help > Privacy Request
Response time: Within 5 business days for general inquiries; within 30 calendar days for formal data rights requests