Terms & Conditions

These Terms and Conditions ("Terms") form a binding agreement between you ("Player," "you," "your") and Royal Games Ltd., a company registered under the laws of Curaçao ("Royal Casino," "we," "our," "us"), governing your use of the Royal Casino mobile application and all related services. By downloading, installing, or using the Royal Casino APK, you confirm that you accept these Terms in full.

Section 1 — Eligibility and Account Registration

1.1 Age and Legal Capacity

You must be at least 18 years old to create an account and use Royal Casino. In jurisdictions where the legal gambling age is higher than 18, the higher age applies. We verify age during registration through CNIC, passport, or other government-issued identification.

1.2 Geographic Restrictions

Royal Casino services are not available in jurisdictions where online gambling is expressly prohibited by national law. It is your sole responsibility to determine whether accessing the app is lawful in your location. We reserve the right to restrict access from specific IP ranges or territories without prior notice.

1.3 Account Creation Requirements

To register, you must provide:

• A valid mobile phone number capable of receiving OTP codes
• Full legal name matching your identification document
• Date of birth (applicants under 18 will be rejected automatically)
• A unique username and strong password (minimum 8 characters with at least one number and one special character)
• A valid email address for account recovery and notifications

Each individual may hold only one account. Creating duplicate or proxy accounts will result in immediate suspension and forfeiture of all balances.

Section 2 — Financial Transactions

2.1 Deposits

Deposits can be made through the following channels:

• JazzCash and Easypaisa mobile wallets
• Bank transfer via HBL, UBL, Meezan Bank, Allied Bank, and other supported institutions
• USDT (TRC-20 network) cryptocurrency

The minimum deposit amount is PKR 500. There is no maximum deposit limit for bank transfers, though mobile wallet deposits are capped at PKR 500,000 per day. Deposits reflect in your account within 30 seconds for mobile wallets and up to 15 minutes for bank transfers. All deposited funds must originate from accounts registered in your name.

2.2 Withdrawals

Withdrawal requests are processed in the order received. Processing times:

• JazzCash/Easypaisa: 1 to 3 hours
• Bank transfer: 4 to 6 hours (business days), up to 24 hours on weekends
• USDT: 1 to 2 hours

The minimum withdrawal amount is PKR 1,000. Maximum single withdrawal is PKR 5,000,000 via bank transfer. You must wager deposited funds at least 1x before requesting a withdrawal to prevent payment processing abuse.

2.3 Identity Verification (KYC)

Before your first withdrawal, and periodically thereafter, we require identity verification. Submit the following through the app's verification portal:

1. Primary ID: CNIC (front and back), passport photo page, or driver's license
2. Proof of address: Utility bill, bank statement, or government correspondence dated within the last 90 days
3. Selfie verification: A live photograph of yourself holding your primary ID document

Verification is typically completed within 24 hours. Submitting forged, altered, or third-party documents is grounds for permanent account closure and reporting to relevant authorities.

Section 3 — Acceptable Use and Prohibited Conduct

Players agree not to engage in the following activities:

• Using automated software, bots, scripts, or mechanical devices to interact with games
• Colluding with other players in multiplayer games or poker tables
• Exploiting software bugs or glitches to gain unfair advantages; any winnings derived from exploits will be voided
• Using the platform for money laundering, terrorist financing, or any illicit financial activity
• Creating multiple accounts to abuse promotional offers or referral bonuses
• Sharing account credentials with third parties or allowing minors to access your account
• Reverse-engineering, decompiling, or modifying the Royal Casino APK
• Engaging in abusive, threatening, or harassing behavior toward staff or other players
• Circumventing geographic restrictions through VPN or proxy services

Section 4 — Bonuses, Promotions, and Wagering Requirements

4.1 General Promotional Terms

Promotional offers are subject to individual terms displayed at the time of activation. Unless stated otherwise:

• Only one bonus may be active per account at any time
• Bonus funds and real funds are tracked separately; real funds are always used first
• Bonuses expire 30 days after activation if wagering requirements are not met
• Royal Casino reserves the right to modify or cancel promotions at any time with reasonable notice

4.2 Wagering Requirements (Rollover)

Most bonuses carry a wagering requirement, expressed as a multiple of the bonus amount. For example, a PKR 5,000 bonus with a 20x rollover requires PKR 100,000 in total wagers before bonus winnings become withdrawable. Game contributions toward wagering requirements:

• Slots: 100% contribution
• Crash games: 100% contribution
• Table games (roulette, baccarat): 50% contribution
• Blackjack and poker: 25% contribution
• Sports betting: 75% contribution
• Live dealer games: 40% contribution

Section 5 — Game Integrity and Rules

5.1 Random Number Generation and Fairness

All game outcomes in Royal Casino are determined by cryptographically secure Random Number Generators (RNG). These RNG systems are tested and certified by iTech Labs, an independent testing laboratory. Certification reports are updated annually and available upon written request.

5.2 Technical Interruptions

In the event of a disconnection, server outage, or app crash during an active game:

• Completed bet rounds will stand as recorded on the server
• Interrupted rounds in RNG games will be restored to the state prior to the disruption upon reconnection
• Live dealer bets placed before a stream interruption remain valid; outcomes are determined by the physical game in the studio
• If restoration is not possible, the bet amount will be refunded to your account within 24 hours

5.3 Betting and Winning Limits

Each game has minimum and maximum bet limits displayed in the game lobby. Royal Casino reserves the right to set maximum winning limits on specific games or promotional offers. Standard maximum payout per round is PKR 10,000,000 unless the specific game's rules state otherwise.

Section 6 — Account Suspension, Restriction, and Closure

We may suspend, restrict, or permanently close your account if:

• You violate any provision of these Terms
• Identity verification fails or fraudulent documents are detected
• Suspicious transaction patterns suggest money laundering or fraud
• You request self-exclusion through our responsible gambling tools
• Your account remains inactive (no login, no balance) for 18 consecutive months
• Regulatory authorities mandate the closure

Upon suspension, pending withdrawals may be held until an investigation concludes. Legitimate balances remaining after investigation will be returned to you via your last verified payment method. Funds obtained through fraudulent means or Terms violations are forfeited.

Section 7 — Intellectual Property

The Royal Casino APK, including all software, graphics, animations, audio, text, trademarks, and trade names, is the exclusive property of Royal Games Ltd. or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the app for personal entertainment. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from the app without written permission.

Section 8 — Limitation of Liability

To the maximum extent permitted by applicable law:

• Royal Casino is provided "as is" without warranties of any kind, whether express or implied
• We do not guarantee uninterrupted access, error-free operation, or that defects will be corrected within a specific timeframe
• Our total liability for any claim arising from your use of the app shall not exceed the amount deposited by you in the 90 days preceding the claim
• We are not liable for losses resulting from your failure to secure your account credentials, unauthorized access by third parties, or force majeure events
• Gambling involves inherent financial risk; we are not responsible for losses incurred during normal gameplay

Section 9 — Responsible Gambling

Royal Casino provides tools to help you manage your gaming activity:

• Deposit limits: Set daily (PKR 5,000 minimum cap), weekly, or monthly maximums
• Session timers: Receive alerts after 60, 120, or 180 minutes of continuous play
• Loss limits: Cap your net losses per day or per week
• Self-exclusion: Voluntarily block your account for 24 hours, 7 days, 30 days, or 6 months
• Permanent closure: Request irreversible account deletion by contacting support

If you believe your gambling behavior is becoming problematic, we strongly encourage you to activate these controls or seek assistance from a professional counseling organization.

Section 10 — Dispute Resolution

If you have a complaint about a game outcome, transaction, or account action:

1. Submit the complaint through the in-app support chat or email [email protected]
2. Our team will acknowledge receipt within 24 hours and provide a resolution within 10 business days
3. If the resolution is unsatisfactory, you may escalate the matter to our senior disputes team at [email protected]
4. Unresolved disputes may be submitted to an independent arbitrator appointed under the rules of the Curaçao Gaming Control Board

Players must raise disputes within 30 days of the event in question. Claims submitted after this window may be rejected at our discretion.

Section 11 — Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Curaçao. Any legal proceedings arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by local consumer protection laws in your jurisdiction.

Section 12 — Modifications to These Terms

Royal Casino may amend these Terms at any time. Material changes will be communicated through:

• An in-app notification displayed for at least 7 days before the changes take effect
• An email or SMS to your registered contact information
• An updated "Last Updated" date at the top of this page

Your continued use of the Royal Casino APK after modified Terms take effect constitutes acceptance. If you disagree with any changes, you may close your account and withdraw your remaining balance.

Section 13 — Contact Us

For questions, concerns, or formal notices regarding these Terms:

• Email: [email protected]
• Legal inquiries: [email protected]
• Mailing Address: Royal Games Ltd., 14th Floor, Blue Area, Islamabad, Pakistan
• In-app live chat: Available 24/7 within the Royal Casino APK under Settings > Help